Enhance Your Experience

GoldSeal Support is an enhancement to the support offers of Ribbon. GoldSeal provides you access to our experience and dedicated Ribbon professionals for assistance.  GoldSeal handles all levels of support and manages any escalation to the Vendor through resolution. 

In addition to standard troubleshooting, GoldSeal is there to help you with “how to” questions, administration assistance, and general guidance.  The GoldSeal team takes the time to understand your environment and business needs. 

Customers receive 24/7 emergency support for critical issues while less severe issues are handled during your normal business hours.

GoldSeal covers the support of both hardware and software issues related to your products covered under contract.  Our deep bench of expertise with Telephony, Video, Security and Convergence technologies, as well as cross vendor experience, provides a level of support that can be extended to surrounding equipment for a more complete troubleshooting experience.

Block of Hours

Prepaid block of hours provides an alternative to GoldSeal Plus support. Encompassing all the benefits of GoldSeal but consumed by the hour. Block of hours are available in 10-, 25- and 50-hour packages and can be used for support, MAC work, or training.

Incident Pack

GoldSeal incident pack provides emergency assistance for customers without a contract. Our Incident Pack covers a single issue from troubleshooting through resolution. Incident Packs are purchased in advance and provide the confidence that a highly skilled GoldSeal Engineer will be there for you.

Support Features

GoldSeal Support provides you access to our online customer portal ticketing system.

Through this ticketing system you can:

• • 24x7x365 coverage
• • Measure Service Level Objectives (SLO)
• • Startup Installation Assistance
• • Web Portal Access
• • Telephone support
• • Software updates
• • RMA Management
• • Escalation Management

GoldSeal Support provides one number to call for all your Ribbon needs.

Details of the service offers can be downloaded by clicking the following link
Support Features

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